Refunds & Returns

Refund & Return Policy

This page explains how refunds, credit reversals, cancellations, and billing disputes are handled on Meet-2Travel.

By purchasing credits, subscriptions, or other digital services on Meet-2Travel, you agree to this policy together with our Terms of Service.

Digital Credits

How credit purchases are treated on the platform.

Credit purchases are generally final

Credit packs are digital goods that are made available immediately after purchase. Once credits are used to access platform features such as chat requests, video calls, or premium interactions, they are considered consumed and are generally non-refundable, except where required by law or where a verified technical issue has occurred.
EU Consumer Rights

Important information for users located in the European Union.

14-day withdrawal right may apply

If you are based in the European Union, you may have the right to withdraw from your purchase within 14 calendar days, but only if the purchased credits or digital service have not been used. Once any credit is spent or the digital service has started, the withdrawal right may no longer apply.

To request withdrawal under this rule, contact support@meet-2travel.com within the 14-day period.

When Refunds or Credit Reversals May Be Approved

Examples of situations where support may approve a refund or restore credits.

A verified technical error caused credits to be deducted incorrectly.

A paid feature was not delivered because of a confirmed server or payment failure.

A duplicate transaction happened because of payment gateway or billing issues.

Another billing issue was reviewed and approved by Meet-2Travel support.

Refund Review Process

How requests are normally handled once submitted.

1

Submit a request

Please contact support through the support page or by email, and include the date, issue, payment details, and any useful screenshots.

2

Internal review

Our team reviews the account logs and billing records. Refund-related requests are typically reviewed within 3 business days.

3

Decision and execution

If approved, credit restorations are usually applied directly to your account. If a fiat refund is approved, processing may take up to 14 days depending on the payment provider.

Non-Refundable Situations

Examples of cases where refunds are normally not granted.

You changed your mind after using credits or a premium feature.

You were not satisfied with chemistry, compatibility, or conversation outcomes.

Another user did not reply or did not engage as expected.

Profile content, personal preferences, or real-life impressions did not match your expectations.

Your account or device was accessed by someone else because your login details were not kept secure.

Chargebacks and Payment Disputes

Please contact support first before opening a dispute with your bank.

Important warning

If you believe there has been an error, contact Meet-2Travel support before initiating a chargeback or payment dispute with your bank or card provider. Unresolved chargebacks may result in temporary account restrictions while the case is being reviewed.

Subscription Cancellation

You may cancel a recurring subscription at any time. Cancellation stops future billing, but already-paid subscription periods are generally not prorated unless required by law. Unused credits may remain subject to the platform rules in force at the time of account closure.

Priority of Terms

If there is any inconsistency between this policy and the main Terms of Service, the Terms of Service will apply unless local consumer law requires otherwise.

Need help with a billing issue?

If you experienced a payment problem or a technical issue that affected your credits, please contact support with as much detail as possible.

support@meet-2travel.com
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